FLIC was an eight-year Lottery funded learning programme, designed to support people experiencing multiple disadvantage and affect system change to improve the experience and outcomes for people accessing services.
Too often the voices of people experiencing multiple disadvantage aren't heard. Putting clients at the centre of everything we do was key to our work. Our support service was intensive, trauma-informed and led by the experiences and insights of our clients.
We worked in partnership with statutory and voluntary agencies across both boroughs to improve services for people with multiple needs and drive systemic change, influencing how services are designed and delivered.
All too often, people with complex needs feel they don’t have a say in matters that affect them. Empowering service users to influence the way that services are designed and commissioned is a key priority for FLIC. We put the perspectives of people with lived experience of complex needs at the centre of our project, capturing their voices and using their input to make a case for change.